Privacy Policy

Overview

Urban Gem LLC is a Hooks, Texas-based online general merchandise retailer. This Privacy Policy explains how personal information is handled when you browse, purchase from or contact Urban Gem through this website.

By using the website, you acknowledge this policy. If you do not agree, please discontinue use of the site.

Information we collect

Urban Gem may collect information you provide directly, information generated through your use of the store and limited technical information needed to operate the website securely.

• Contact details such as name, email address and phone number
• Order details including products purchased, shipping address and payment confirmation references
• Customer support messages submitted through contact, quote or order-tracking forms
• Optional marketing preferences when you choose to join the email list
• Technical data such as browser type, device information and pages visited

How information is used

Information is used to operate the online store, fulfill orders, respond to customer requests, improve site performance and comply with applicable legal obligations.

• Processing and confirming orders
• Providing shipping updates and customer support
• Responding to business quote requests
• Sending optional marketing communications when consent is given
• Preventing fraud and maintaining website security

How information may be shared

Urban Gem does not sell personal information. Information may be shared with service providers that help operate the store, such as payment processors, email providers, shipping carriers and website hosting services, only as needed to perform those services.

Information may also be disclosed when required by law or to protect the rights, safety and security of Urban Gem, customers or others.

Cookies and local storage

The website may use cookies and browser local storage to remember cart contents, wishlist items, comparison selections, recent searches and similar shopping preferences.

You can manage cookies through your browser settings. Disabling certain cookies may affect cart, wishlist or comparison functionality.

Data retention

Order and customer-support records are retained only as long as reasonably necessary to fulfill orders, resolve inquiries, meet accounting requirements and comply with applicable law.

Security

Urban Gem uses reasonable administrative, technical and organizational safeguards designed to protect personal information. No online transmission or storage method is completely secure.

Payment card information is processed by connected payment providers and is not stored directly on Urban Gem servers when properly configured.

Your choices

You may request access to, correction of or deletion of certain personal information by contacting customer support, subject to legal and operational requirements.

Marketing emails include an unsubscribe option when email services are connected.

Children's privacy

Urban Gem does not knowingly collect personal information from children under 13. If you believe a child has provided information, contact support so it can be reviewed and removed where appropriate.

Policy changes

Urban Gem may update this Privacy Policy from time to time. The last updated date at the top of this page will reflect the most recent revision.

Contact

Questions about this Privacy Policy may be sent to support@example.com. Urban Gem LLC is located in Hooks, TX 75561.